Frequently Asked Questions
Everything you need to know about your DémodéMODÉ shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 14-day return window for all unworn items with original tags attached. To initiate a return or exchange, please visit our online returns portal. Please note that sale items are eligible for store credit only.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As DémodéMODÉ collections often feature avant-garde and oversized silhouettes, we recommend checking the fit notes in the product description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay for eligible regions.
Do you ship internationally?
Yes, DémodéMODÉ ships worldwide. International shipping rates and delivery times vary by destination. Please be aware that customs duties and taxes may apply depending on your country's regulations.
How should I care for my DémodéMODÉ garments?
To preserve the quality of our signature fabrics, we recommend following the care instructions on the internal garment label. Most of our pieces are best maintained through professional dry cleaning or delicate hand washing.